Help center
How can we help?
Orders, shipping, returns and subscriptions: find your answer here, or talk to our team.
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- ShippingOrders placed by 12 PM PST, Monday to Friday, usually ship the same day.
- Returns & refunds30-day money-back guarantee on products bought directly from us.
- Orders & accountTrack an order from your confirmation email, or sign in to see all your orders.
- SubscriptionsChange how often it arrives, skip a delivery or cancel anytime.
- Outside the USCustomers in Australia and New Zealand order through our local partners.
- WholesaleHealthcare professionals can apply for a wholesale account.
Quick answers
Popular questions
The questions we hear most. More on orders, subscriptions and NanoGreens in our FAQ.
See all questionsWhen will my order ship?
Orders placed Monday to Friday before 12:00 PM PST usually ship the same day. Orders placed after 12:00 PM PST, or over the weekend, ship the next business day. Weather and national holidays can delay shipping.
How much does shipping cost?
For retail orders:
- Under $150: the shipping cost shown at checkout
- $150 to $299.99: $12 flat rate
- $300 to $499.99: $14 flat rate
- $500 and over: free shipping
Free shipping applies once your order reaches $500 after discounts; choose Free Shipping at checkout. It excludes Hawaii, Alaska and Canada.
How can I check on my order?
Use the link in your order confirmation email, or Order status at the bottom of every page. You can also call us at (877) 772-4362, Monday to Friday, 8 am to 4:30 pm PST.
What is your return policy?
We offer a 30-day money-back guarantee. Any product bought directly from BioPharma Scientific can be returned for any reason within 30 days of purchase for a full refund or an exchange. Shipping costs are not refunded, and return shipping is paid by the customer.
How do I return a product?
- Call (877) 772-4362 or email info@biopharmasci.com for a return (RMA) number. Returns without one can’t be accepted.
- We’ll tell you how and where to send your package. Write the RMA number on it; we recommend UPS or FedEx with tracking.
- Once it arrives, your refund is processed within 3 to 5 business days.
Can I change, skip or cancel my subscription?
Yes. You can change how often it arrives, skip a delivery or cancel anytime. There are no long-term commitments or hidden fees.
